NetTec NSI
RMM Services & Help Desk
Click to sign up.
Professional, Certified Experts Supporting Your Business
As your business grew, maybe you handled all of the technology needs. Now that it is bigger and more complex, you want to focus on your business and not on your technology. We can help. Whenever someone in your company needs help with technology, turn over the trouble to us. We will be there for you to answer the calls, fix the problem, and get the business back up and running ASAP.
Do you want to be able to call and speak to a knowledgeable technical support person whenever you have computer trouble? Would you like for that person to be in the United States and speak the same English language that you speak? Would you like to have your call answered quickly and speak to someone who is friendly and helpful and provide you with pain free remote access?
Our certified, Help Desk technicians are here to provide superior customer service and support to your users - freeing you to focus on growing your business. Our first contact resolution is 77% (the industry average is 64%), and seamless integration with our Network Operation Centers ensure even the most complex issues can be solved.
Smart Sourcing: An Effective, Affordable Alternative
Through extensive investments in process, training and technology, our certified Help Desk technicians provide Level 1 and 2 support to over 23,000 end-users. Best of all, you pay a low, fixed monthly fee at a fraction of what it costs to staff and operate an internal help desk – and we’ll absorb daily routine maintenance and troubleshooting, so your employees can focus on important, revenue-producing projects. Our technicians receive regular training, coaching, and quality reviews to continuously sharpen their skills, and they are backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.
By leveraging a caller ID system, we create an experience that becomes a natural extension of your organization. When a user calls, we immediately recognize the caller and are able to display important user and machine data alongside open and recent tickets. This means our technicians can begin solving problems immediately, without wasting time asking for basic customer information.
That’s more than outsourcing - it’s smart-sourcing.
Sign up now.
A Seamless Extension of NetTec RMM
NetTec’s Help Desk is a robust extension of our industry-leading Remote Monitoring and Management (RMM) platform, as well as our world-class Network Operations Center (NOC). This means that when a customer calls, we’re often already aware of the problem they’re experiencing – and are actively working to resolve it. Additionally, our Help Desk and NOC technicians share a common ticketing system, enabling both teams to collaborate, tackle complex problems simultaneously, and ensure that all issues are diagnosed and resolved quickly. This integration and communication creates an optimal experience for you.
Help Desk and RMM Service Offerings
Mobile Device Management (MDM) = $15 per device per month
SMS, email or URL over-the-air (OTA) enrollment. Passcode & encryption enforcement. Email, VPN & Wi-Fi profiles. Device restriction settings. Remote locate, lock & wipe (full & selective). Jailbreak & root detection. Policy updates & changes. Compliance reporting. Email access controls. Corporate directory integration. Certificate management. BYOD privacy settingsElite Server Care = $175 per server per month
Preferred Server Care - Hardware & software audits, remote access, Ticket-based workflow, Ticket escalation with steps to resolution, Patch whitelisting service, multi-vendor anti-virus management, remote restart of services by NOC. plus, full remote problem resolution by NOC, patch deployment by NOC, discounted project servicesDesktop Care (DC+) = $25 per desktop per month
Hardware & software audits, performance & preventive maintenance reports, remote control (End-Client Access), patch white listing service, web-based management portal, desktop performance monitoring, administrative scripting, policy management.DC+HD Business Hours = $65 per desktop per month
Desktop Care plus: 8 AM - 6 PM US-based, end-client help desk, personalized answering, Windows, Mac & mobile support, administrative tasks, virus & malware removal, software installationsDC+HD After Hours = $54 per desktop per month
Desktop Care plus: 5 PM - 9 AM US-based, End-Client Help Desk, Personalized Answering, Windows, Mac & Mobile Support, Administrative Tasks, Virus & Malware Removal, Software InstallationsDC+HD 24x7 = $75 per desktop per month
Desktop Care plus: 24x7 US-based, End-Client Help Desk, Personalized Answering, Windows, Mac & Mobile Support, Administrative Tasks, Virus & Malware Removal, Software InstallationsHourly project work for devices on RMM subscription = $135
Hourly project work for devices NOT on RMM subscription = $195
Help Desk/RMM Setup = $100 per device
Help Desk/RMM Shutdown = $100 per device
Help Desk Certifications
HDI Certified Support Center Manager
HDI Certified Support Center Team Lead
HDI Certified KCS V5 Foundation
HDI Certified Technical Support Professional
HDI Certified Team Supervisor Steel City Chap
Apple Mac Integration 10.8
Apple Mac Integration 10.9
Apple Mac Integration 10.10
CompTIA A+ Certified IT Technician
CompTIA Network + Certified
CompTIA Security+ Certified
Microsoft Certified Microsoft Technology
Associate: Database Fundamentals
Microsoft Certified Professional
Microsoft Certified Solutions Associate Office 365
Microsoft Certified Solutions Associate Windows Server 2012
Microsoft Certified Solutions Expert Messaging
Microsoft Office Specialist Office Outlook 2003
Microsoft Office Specialist Office Outlook 2007
Microsoft Office Specialist Office Outlook 2010
Microsoft Office Specialist Office Outlook 2013
ITIL Foundation Certification IT
Service Management
TestOut Certified Security Pro
CISCO CCENT
Six Sigma Green Belt