10 Hidden IT Risks That Might Threaten Your Law Firm (Plus 1 Fast Way to Find Them)
Your law firm depends on intelligence. But can you count on your technology?
You may not be in the technology business, but it’s probably impossible to imagine your practice without IT. Today, information technology plays a vital role in the way you serve, work with, and communicate with your clients. Thanks to advances that have made technology more powerful yet less expensive, even the smallest practice can enjoy capabilities – in everything from marketing and sales to delivery and fulfillment – that were once only attainable for large enterprises.
But today’s big IT advantages come with major risks. Your networks and systems serve as your silent partner in operations. Should they fail – and when they do, it’s usually without warning – you’re exposed not just to an IT problem, but to a potentially large business problem.
This page exposes 10 silent threats that might be quietly undermining your operations now – and proposes one quick, easy and FREE way to bring these threats under control, fast.
Risk #10: Wrong keys in wrong hands
It is just common sense; you restrict crucial information, such as bank accounts and inventory access, to carefully designated employees. Yet many firms have lost control of their network’s user level access privileges, exposing vital company and client data to people without authorization. One of the first steps toward security is to be sure the right people have the right level of access to appropriate applications and data.
Risk #9: Bring your own headache
On the one hand, new devices such as smart phones and tablets can increase employee productivity – and when employees use their own devices, they save the firm money. But this new “bring your own device” (BYOD) environment brings new headaches. These devices are easily lost and stolen. When they are, any information available to the device – including confidential practice and client data – may be vulnerable to illicit access. Yet fewer than 50% of businesses report the ability to use data encryption and/or remote data wiping to protect their assets. Take stock of your data inventory; you need to share permissions reports that reveal which devices and users have access to which files and applications.
Risk #8: Who’s knocking at your backdoor?
Your business isn’t limited to your own systems. Thanks to access to outside servers and systems, you can leverage potent tools like Gmail and Dropbox to communicate with customers, share files and more. While these cloud services increase your capabilities without busting your IT budget, it’s important to remember that every connection that reaches out from your network, may open an opportunity for someone else to reach in. You can protect your portals by running an external vulnerability scan that reveals every “backdoor” through which an intruder might break into your network.
Risk #7: “Wet paper bag” passwords
Your password protections are only as strong as the passwords themselves. Having no passwords – or using obvious passwords such as “12345” – undermines the very protection you seek. Yet employees often fail to establish passwords or, when they do, frequently use ineffective ones. Review your passwords’ strength to identify weak spots an unauthorized user could punch through.
Risk #6: Whoa, back up
If you lost a significant chunk of your data right now, how much business would you lose as well? Too many businesses run without sufficient policies, plans, and procedures for backing up critical data essential to their ability to operate. If your business depends on manual procedures that are executed inconsistently, you’re exposed to unnecessary losses; it’s time to look for automated backup solutions that are always at work – even when employees might be forgetful.
Risk #5: Show me the compliance
Sensitive data demands special attention. In fact, when you practice law, multiple state and federal statutes oblige you to preserve client confidentiality – and demonstrate that you have processes in place to ensure compliance. The best way to satisfy your ethical and legal obligations to protect the privacy of personal information, is to run regular compliance audits of your own that allow you to take corrective actions before your firm’s policies are called into question.
Risk #4: Printing (lost) money
Despite high hopes for the “paperless” office, the reality is that law firms spend lots of money printing, faxing, copying and scanning paper documents. Consider the math, paper plus toner plus maintenance plus employee time, etc. It’s possible to bring these printing costs under control, but the first step is to discover who prints what, how often, and why. By monitoring your multi-function printers, you can limit access to authorized users, discourage unnecessary or wasteful usage, and encourage less-expensive options – such as scan to email or scan to file directories – that save time and money.
Risk #3: “Ghosts” in the machines
There may be “ghosts” haunting your networks – inactive users or inactive computers that remain part of your system, even if they are no longer contributing to your productivity. While the threat may not be immediately obvious, unused computers represent an expense you don’t need to carry. Worse, inactive users may reflect open accounts (perhaps of people who are no longer employed by your business) that could present security holes for unauthorized access. Run audits that show you what’s active or not, then clean house – and close security loopholes – by burying the “dead” devices and accounts.
Risk #2: When IT can’t keep up, your business goes down
Smart firms and wise managers protect their critical networks with redundancy such as, backup servers and routers that are designed to kick in should the main system go down. But the contingency plan is only as good as the processes and practices behind them. Should these be inoperative, your business will not maintain continuity in an emergency. To safeguard your firm, analyze your network before disaster strikes, to be sure that your contingency technologies – such as your backup designated router or alternate domain control – are online and ready for action.
Risk #1: Hiding in the dark
You want to run your firm, not an IT department. While IT may not be top of mind, it should never be out of sight. Lack of vision into the true status of your technology, and the quality of your defenses against attack or failure, may leave your business vulnerable
to disruption, legal consequences and loss of revenue. By implementing regular monitoring and review procedures, you can anticipate challenges before they become problems, and take adequate measures to ensure the smooth conduct of your firm.
Consider the Massachusetts model
Effective March 1, 2010, Massachusetts law M.G.L. c. 93h imposes the most comprehensive confidentiality requirements yet for the safeguarding of “personal information” such as Social Security numbers, driver’s license numbers and other means of individual identification. Among the requirements are these:
Encryption of all transmitted records and files containing personal information that will travel across public networks, and encryption of all data containing personal information to be transmitted wirelessly; and encryption of all personal information stored on laptops or other portable devices.
To ensure compliance, law firms should consider implementing practices that can:
Enforce strong password policies on all computing devices
Automate backup and restore functions for all systems
Restrict data, devices and applications to authorized individuals
Deploy remote lock and wipe capabilities for all lost and/or stolen devices
Are you sure your IT is a sure thing?
We all depend on IT. Given the stakes, it’s important our confidence is well placed. Are you sure the technology you rely upon is adequately protected? In our experience, nine out of ten companies have undetected vulnerabilities that could lead to data disaster.
Take a moment to complete this quick self-analysis. If you cannot answer yes to every question, request our FREE network assessment to give yourself – and your firm – the confidence you deserve.
Is your system cleared of ghost users and computers that waste resources and expose your network to unauthorized access?
Can you verify that your data recovery and network restoration plans are operative and ready to work in an emergency?
Do you have timely and actionable visibility into your IT status, so that you can intercept problems before they interrupt your practice?
Give yourself, and your firm, a “yes” vote of confidence by requesting our FREE initial consultation! A network assessment will give you insight into the true status of your IT system, and point the way to appropriate corrective actions you can make to secure your firm effectively and efficiently.
If you're just getting started or if you already have the technology, please contact us. We want to understand what you need technology to do and help you get the best return on investment. Our initial meeting is confidential and no cost to you.