Remote Monitoring and Management Services

When someone asks what your company does, you wouldn’t say “managing information technology,” would you? If too much of your professional time and resources are spent outside your interest and expertise, and if IT issues distract you from growing your actual business, we have a suggestion.

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Leave Your IT Troubles to Us
So You Can Get Back to Doing What You Do Best

For an easily budgeted, small, fixed monthly fee — a mere fraction of the cost of hiring a technician — we’ll take away the worry, frustration and considerable cost of managing your IT environment.  Our managed IT services solution keeps watch over your systems 24/7, and we step in the moment we discover anything amiss. In most instances, you won’t know there was ever an issue. This proactive approach to IT maintenance keeps small problems from becoming big ... and expensive.

Our intelligent remote monitoring tools and 24/7 back-office services provide expert, cost-effective IT management to make sure your systems operate as required and deliver the ROI you expected. Key elements include:

Server Monitoring and Care

We utilize active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary.

Desktop Monitoring and Care

Our preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.

Mobile Device Management

With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.

Network and Security Assessments

How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of any potential problems that fall outside safe parameters of our managed IT services.  With these comprehensive assessments, you’ll always have the best information for choosing your most effective options.

What’s more, we continually build intelligence into our remote monitoring software by documenting the resolution to thousands of issues and incorporating them back into our software. And our expert technicians work around the clock to ensure your systems not only remain healthy, but also optimized for performance. Rest assured, our team is equipped to handle even the most complex and difficult problems.

Let us answer any questions you have about our managed IT services. We’ll show you the simplest and most affordable way to keep your IT network in top form.

We offer remote monitoring and management services (RMM) for all clients, every size and type. Our automated system monitors both PCs and servers in order to identify and resolve end-users' problems to network issues in a reliable and timely manner. What separates our RMM from other services is that we take the time to know your business. Our personalized and professional help desk accumulates an active database built with your particular network and line of business application specifics with a current history of previous service issues.

We keep your system up and running by using a three pronged approach; proactive maintenance installing updates, patches and scheduled antivirus/malware scans with definition updates. To manage your systems, we build your individual history by actively maintaining records and implementing intelligent problem resolution. Our active monitoring of servers, PC’s can also include mobile devices, firewalls, routers and can be done on a 24/7 schedule.  

Money Well Spent?

  • In 2012, the average annual IT budget for small and midsize businesses (SMBs) was up 15% from 2011.
  • SMBs with one to 20 employees spend $1,900 per employee on technology, more than twice the $700 per employee organizations with more than 250 employees spent.
  • The average SMB devotes 6.4% of its revenue to IT expenses, and 80% of that is spent after the initial technology purchase.

Rest Assured, We’ve Got IT Covered

Through our managed IT services, we’ll:

  • Maintain 24/7 watch over your entire IT environment (network servers, desktops, mobile devices, etc.)
  • Identify and analyze server “events” for potential problems
  • Remediate processes or services that fail
  • Monitor servers and ensure security patches and anti-virus protocols are up to date 
  • Ensure that data backups are completed
  • Install patches and implement service packs
  • Manage and secure mobile devices (smartphones, tablets)

Ask yourself, what if your system goes down?  What if you are infected?

RMM offers predictability, peace of mind and the ability to do your job with confidence.

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RMM plus Help Desk

You’re on a deadline and a client is getting antsy, or you’re putting the finishing touches on a sales presentation. Suddenly, a vital piece of technology goes haywire. What do you do? Call the software maker? The hardware manufacturer? Do you try Google for an answer? Assistance Is Just a Phone Call Away.  Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Help Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority. So go ahead. Put your frustrations on hold … and bring your technical problems to us!

When you call our IT Help Desk, we don’t just ask you how we can help; we get right down to business with:

Live - Unlimited Support, 24/7 – Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.

More Experience for Swifter Issue Resolution  – Our Help Desk is staffed by seasoned technicians with a minimum of two-years experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.

Microsoft Office Expertise – All Help Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Office 365, Word, Excel, PowerPoint and Outlook.

Customer Recognition – Each time one of your users calls the Help Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.

More about Help Desk...

We Know Apps

Our Help Desk supports popular applications for:

  • Cloud Technologies like Office 365, Dropbox, iCloud, Google and Amazon services
  • Desktop Publishing    
  • Graphics 
  • Office Productivity Suites 
  • Browsers 
  • Email    
  • Anti-Virus 
  • Word Processing
  • Database 
  • Domains 
  • PC and Network 
  • Desktop Operating Systems     
  • Wireless Devices

Everyone wants fast, expert answers when unexpected problems come up. We’re ready, able and eager to give you the technical assistance you need.

Remedies for Little Things that Wreck Productivity

Not every issue is a major catastrophe … until it keeps you from doing your job. We’re more than happy to help you with administrative IT functions like:

  • Resetting passwords
  • Unlocking accounts
  • Creating user accounts and groups
  • Setting file and folder permissions
  • No problem is too small to worry about when it’s yours

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