Mobile Device Management (MDM)
SMS, email or URL over-the-air (OTA) enrollment. Passcode & encryption enforcement. Email, VPN & Wi-Fi profiles. Device restriction settings. Remote locate, lock & wipe (full & selective). Jailbreak & root detection. Policy updates & changes. Compliance reporting. Email access controls. Corporate directory integration. Certificate management. BYOD privacy settings.
Preferred Server Care
Preferred Server Care - Hardware & software audits, LogMeIn Pro, Ticket-based workflow, Ticket escalation with steps to resolution, Patch whitelisting service, multi-vendor anti-virus management, remote restart of services by NOC. plus, full remote problem resolution by NOC, patch deployment by NOC, discounted project services.
Elite Server Care
Elite Server Care - Preferred Server Care plus, proactive or on-demand server restart, global policy troubleshooting, system performance analysis & troubleshooting, MS Exchange health check & defragmentation, MS Service Pack installation.
Included: Hardware & software audits, performance & preventive maintenance reports, LogMeIn Pro remote control, LogMeIn Pro remote control (End-Client Access), patch whitelisting service, antivirus management, web-based management portal, desktop performance monitoring, administrative scripting, policy management, client communicator with self-help center, anti-virus software, anti-malware software.
Help Desk Business Hours
Total Desktop Care+ plus: 8 AM - 6 PM, end-client help desk, personalized answering, Windows, Mac & mobile support, administrative tasks, virus & malware removal, software installations.
Help Desk After Hours
Total Desktop Care+ plus: 5 PM - 9 AM, End-Client Help Desk, Personalized Answering, Windows, Mac & Mobile Support, Administrative Tasks, Virus & Malware Removal, Software Installations
Help Desk 24x7 Coverage
Total Desktop Care+ plus: 24x7, End-Client Help Desk, Personalized Answering, Windows, Mac & Mobile Support, Administrative Tasks, Virus & Malware Removal, Software Installations
Hello and welcome to great service!
You just made the best decision you can make for your business information systems. We appreciate the opportunity to work with you and provide the absolute best, trouble-free technology services for your business. A member of our team will contact you very soon to get started.