Remote Monitoring And Management Services

Leave Your IT Troubles To Us
So You Can Get Back To Doing What You Do Best

For an easily budgeted, small, fixed monthly fee — a mere fraction of the cost of hiring a technician — we’ll take away the worry, frustration and considerable cost of managing your IT environment.  Our managed IT services solution keeps watch over your systems 24/7, and we step in the moment we discover anything amiss. In most instances, you won’t know there was ever an issue. This proactive approach to IT maintenance keeps small problems from becoming big ... and expensive.

Our intelligent remote monitoring tools and 24/7 back-office services. provide expert, cost-effective IT management to make sure your systems operate as required and deliver the ROI you expected. Key elements include:

Server Monitoring and Care

We utilize active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response as necessary.

Desktop Monitoring and Care

Our preventive Desktop Care+ maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.

Included: 24x7x365 desktop performance monitoring and alerting, hardware and software audits, performance and preventive maintenance reports, remote control, patch whitelisting service, antivirus management, administrative scripting, policy management, client communicator with self-help center, endpoint protection with cyber security defense team actively monitoring and on standby; reduced hourly consulting rates.

Mobile Device Management

With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.

Network and Security Assessments

How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of any potential problems that fall outside safe parameters of our managed IT services.  With these comprehensive assessments, you’ll always have the best information for choosing your most effective options.

What’s more, we continually build intelligence into our remote monitoring software by documenting the resolution to thousands of issues and incorporating them back into our software. And our expert technicians work around the clock to ensure your systems not only remain healthy, but also optimized for performance. Rest assured, our team is equipped to handle even the most complex and difficult problems.

Let us answer any questions you have about our managed IT services. We’ll show you the simplest and most affordable way to keep your IT network in top form.

We offer remote monitoring and management services (RMM) for all clients, every size and type. Our automated system monitors both PCs and servers in order to identify and resolve end-users' problems to network issues in a reliable and timely manner. What separates our RMM from other services is that we take the time to know your business. Our personalized and professional help desk accumulates an active database built with your particular network and line of business application specifics with a current history of previous service issues.

We keep your system up and running by using a three pronged approach: proactive maintenance installing updates, patches, and scheduled antivirus/malware scans with definition updates. To manage your systems, we build your individual history by actively maintaining records and implementing intelligent problem resolution. Our active monitoring of servers and PC’s, can also include mobile devices, firewalls, routers and can be done on a 24/7 schedule.