Top Computer Problems and Solutions

Have you ever had a computer issue and wanted a quick way to resolve it? We’ve put our experts together and asked them to come up with a list of the most frequently reported computer problems and the quickest solutions and here they are:

  1. Problem: My computer is slow.

    Solutions: Replace the aging mechanical drive that’s in it with a solid state drive; solid state drives are proven to dramatically improve the speed of any system running a mechanical drive and provided added reliability. Add more memory; anything below 4 GB is not enough to run Windows 10 effectively. Scan your system for malware. Check the system for things running in the background that you don’t need; we call these autoruns; there’s a great tool free from Microsoft’s own guru, Mark Russinovich to help you find and remove them. If all else fails, press Ctrl+Alt+Del simultaneously and check Task Manager for run away processes or high memory consumption; end any processes that are too resource heavy and then decide if you want to uninstall them or look for an update for them.

  2. Problem: My internet is slow.

    Solutions: Check your systems for malware by running an offline scan with the Microsoft Safety Scanner if you’re using Windows. Check the internet performance by running a speed test from Google.com. If you’re not getting what you’re paying for, check your internet’s connection with your ISP to make sure you have the latest firmware on your cable modem, dsl modem or other device. Get the latest firmware and remove any unwanted devices from your network. Change the default wifi network name and password to something only you know. Change the default password on the router and wireless access points to something only you know. Open a command prompt and run this command “ping -n 4 8.8.8.8”; if the response time is over 200 ms then your ISP is slow and you need to ask them to fix it or move to another ISP. We’ve written a script that you can download and run minimized that will continuously check and log slowness in your internet connection.

  3. Problem: My computer won’t start.

    Solutions: Your drive may have failed or you may have corrupted boot files. Download the Windows 10 ISO and create bootable media. Boot the system to the bootable media and go into the repair and let the installation check and attempt to fix your drive corruption and files. You may need to download utilities from the hard drive manufacturer and test to see if the drive is beyond repair. If needed, replace the drive and restore from backup.

  4. Problem: My screen is blank.

    Solutions: You may have a program running that has stopped responding and is causing your display to be blank. Try pressing Ctrl+Alt+Del simultaneously and then click Task Manager if it shows. Find the related program that is not responding and end it. You also may have a problem with your monitor; check the cabling and power to the monitor; make sure the cables are plugged in properly and working correctly. If possible, replace the monitor and cables with ones that you know work on another computer. If all else fails, power cycle your computer and see if the screen begins working again. If it works only until Windows or a specific program starts, then further troubleshooting may be needed to determine if the problem is a display driver issue or video card issue.

  5. Problem: My computer is making strange noises.

    Solutions: Your system may have some mechanical parts that are failing or in need of cleaning. Check the fans, drives including CD/DVD drives. Clear anything that could be blocking or hitting any fans. Your system could have a fan on the processor, video card and the system chassis. If the fan is just running at a high speed, you may need to use compressed air to blow out dust that could be restricting the airflow around key components of the system like the processor or memory. If the problem is the hard drive making the noise, make sure you have a good backup and replace the drive asap. Drives that are close to failure will sometimes make strange noises.

  6. Problem: My internet connection keeps dropping.

    Solutions: If you’re using wifi to connect, try connecting to the network with a wired connection to see if the problem goes away. If it goes away when you’re wired, then you need to adjust the settings on your wifi network. Some things you can try to change on your wifi network include: updating the firmware; changing the network name (SSID) to something unique - in other words, not Linksys or Netgear; change it to something like Jones2582 so that you’re not battling with your neighbor’s Linksys or Netgear wifi networks.; check to see if you have anything in between your wifi router and your computer like a wall or power cables, microwave ovens, fluorescent lights, wireless video cameras, and cordless phones. If you need to cover more square footage with your wifi, consider a mesh type of wifi system like Google’s Wifi. This is a pretty simple way to extend good wifi signal to all areas of a home or small office.

  7. Problem: My email isn’t working.

    Solutions: If you’re having email related issues, you’re not alone. This is a very common issue and it’s caused by many factors. First, you need to have good internet in order to get email to work; see the previous problems for internet related solutions. Second, if your email is a free email from your ISP, you may have maxed out the amount of storage your ISP allows; contact them to see if you can expand the storage for a small fee per month or consider a more industrial type of email system like Microsoft’s Office 365. If you’re using Microsoft Outlook as your email client, you may have issues with disappearing emails; this is a common issue that’s usually caused by an Outlook rule that needs to be adjusted or possibly a too restrictive Junk Email Option setting; look under Safe Senders and Blocked Senders too.. If you’ve already checked these places, ask your administrator or IT people to check the settings on the server; there could be policies set there that are preventing emails from getting to your inbox; the sender could also be on a blacklist of known spammers and may need to do more on their end to get the email to you.

Computers are complicated and the list of problems continues to grow. Solving some of these problems and preventing them can require expertise. When you’re ready to hire an expert to fix and prevent the problems, check out how Managed Services can help.

Seamless Communication

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Every enterprise faces a changing set of employee expectations, a widening skills gap, more diverse and globally distributed teams, and an increasingly complex threat environment. These pressures require a modern, responsive workplace. Microsoft works hard to provide seamless communication, offer multi-device experiences, and keep your assets safe with intelligent security. Microsoft and NetTec NSI, LLC have the tools your organization needs to complete your digital transformation. Contact us today to find out how we can help you through your journey to becoming a digital company.

Office 365 and Remote Desktop

We have recently experienced some issues with Office 365 users on remote desktop having to re-authenticate with Office 365. This is a design behavior by Office 365. Office 365 uses tokens with RDS and after a month’s time these tokes become expired. When they become expired a couple of issues occur. Email is greyed out, messages about product being unlicensed and functionality for Office products is disabled. Simple fix is to re-authenticate with Office 365. Easiest way we have seen is simply opening Excel and going back through the sign in process. Once this process is done, the token become active for another month.

Microsoft Office: Made for Achieving

Any organization that wants to achieve something that matters can't do it alone. In this video, Microsoft describes how it's reinventing productivity around people. Taking collaboration fueled by intelligence and the flexibility to work with anyone, anywhere to a whole new level. It's a premium connected experience grounded in trust, not a collection of products. That's the core Microsoft Office 365 ambition, helping people focus their energy on purpose rather than process, allowing them to achieve what matters most.
 

Henkel and Microsoft Office 365 Modern Desktop

This week, NetTec NSI, LLC looks at how Microsoft Office 365 helps Henkel make the workplace more effective and enable people to do their best work. With Office 365, employees connect via Skype, analyze data instantly with Power BI, and simplify their IT workload and administration with consistent interfaces across applications and platforms. Your employees will no longer have to struggle with how they are going to share and cooperate on a project; they will have the tools to do so.

This week, NetTec NSI, LLC looks at how Microsoft Office 365 helps Henkel make the workplace more effective and enable people to do their best work. With Office 365, employees connect via Skype, analyze data instantly with Power BI, and simplify their IT workload and administration with consistent interfaces across applications and platforms. Your employees will no longer have to struggle with how they are going to share and cooperate on a project; they will have the tools to do so.

Microsoft Practice Development Playbook: Artificial Intelligence

The goal of this playbook is to help you accelerate or optimize your AI-focused practice and define your overall strategy, hire and train talent, operationalize and prepare your AI practice for launch, go to market and close deals by executing your sales and marketing strategy, and optimize and grow your business. 

View the Playbook

View: Microsoft Practice Development Playbook: Artificial Intelligence

Securing your mobile devices and data in an ever-more connected world

Cyber attacks are becoming more sophisticated, requiring better protection. That’s why, at NetTec NSI, LLC, we work diligently to inform our customers about new ways to meet today’s security challenges. In this paper, we’ll consider why blending on-site security with Mobile Device Management will give you a more flexible way to secure your mobile devices, data, and user identities, so your business gets the full benefits of the latest trends in IT.

View the Paper

View: Securing your mobile devices and data in an ever-more connected world

Microsoft Power BI Premium White Paper

At NetTec NSI, LLC we know our customers work hard to analyze data and share insights using Power BI. As you watch your small business grow into a large enterprise, you may find it’s time to upgrade your data analytics software to Microsoft Power BI Premium. To help our customers, we’ve developed this white paper that describes Power BI Premium, both as it exists when launched and how it will evolve. We believe that by articulating the full vision, you can better understand how to leverage Premium most effectively in your organization. 

View White Paper

View: Microsoft Power BI Premium White Paper

How big data analytics provide personalized customer experience

Big data itself is a huge chunk of meaningless data, until it is analyzed and crunched into structured sets. Yet, the process of analyzing this meaningless data to reveal patterns, trends, and associations, especially relating to human behavior and interactions, could be the next gold mine for your company. It's no wonder the big data analytics sector in India is expected to witness eightfold growth to reach $16 billion by 2025. Read this article to learn how big data analytics can drive positive customer experience, why this is a gold mine of information, and the technology behind this customer experience personalization.

Predicting ocean chemistry using Microsoft Azure

Taylor Shellfish, a company that farms oysters in ocean waters off the coast of Washington, uses Azure to provide them with insights into the chemical levels of the ocean to predict the needs of the upcoming season. Once the season starts, Azure helps them monitor massive amounts of incoming data, offering the ability to adjust to changing conditions. With knowledge comes power, and Azure provides the greatest computing power available, letting you make well-informed decisions.  

Taylor Shellfish, a company that farms oysters in ocean waters off the coast of Washington, uses Azure to provide them with insights into the chemical levels of the ocean to predict the needs of the upcoming season. Once the season starts, Azure helps them monitor massive amounts of incoming data, offering the ability to adjust to changing conditions. With knowledge comes power, and Azure provides the greatest computing power available, letting you make well-informed decisions.
 

Broadclyst School--Tracking Pupil Attainment

Save time and multiply your effectiveness. NetTec NSI, LLC knows that, with the right digital tools, teams can gain new insights, then collaborate to create a win-win situation for everyone involved. Broadclyst School relies on #Office365 to help its teachers work collaboratively as they analyze and share intelligence from test data, create and assign resources, mark up student assignments, and provide feedback to their pupils. This helps the teachers group children according to their needs and assign classwork that matches the learning style of each student. NetTec NSI, LLC can put your business on the same winning track.  Contact us  to find out how.

Save time and multiply your effectiveness. NetTec NSI, LLC knows that, with the right digital tools, teams can gain new insights, then collaborate to create a win-win situation for everyone involved. Broadclyst School relies on #Office365 to help its teachers work collaboratively as they analyze and share intelligence from test data, create and assign resources, mark up student assignments, and provide feedback to their pupils. This helps the teachers group children according to their needs and assign classwork that matches the learning style of each student. NetTec NSI, LLC can put your business on the same winning track. Contact us to find out how.

The Surface family fosters functionality

NetTec NSI, LLC knows that the medium can be just as important as the message. With the right digital tools, you will be up to the task of communicating your message. Indivior uses the Surface family as a collaboration powerhouse that seamlessly integrates the applications provided by Office 365. The Surface Pro provides versatility and portability, while the Surface Book boosts productivity with the latest internal graphics and processing chipsets. Together, the Surface family of devices gives businesses the software and hardware capabilities they need. Let NetTec NSI, LLC show you how your devices and Office 365 can work together, ensuring your message is delivered.